Privacy Policy

At Soma Skin & Body, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe, transparent, and responsible manner. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

1. Collection of Personal Information

We collect personal information that is necessary to provide you with safe and effective cosmetic and skin treatments. This may include:

• Full name
• Date of birth
• Contact details (phone number, email address, residential address)
• Medical history and health information relevant to treatment
• Skin concerns, treatment history, and aesthetic goals
• Appointment and service history
• Payment and billing information

We may also collect information when you:

• Book an appointment
• Complete consultation forms
• Contact us via phone, email, or website
• Subscribe to updates or promotions

2. Purpose of Collection

Your personal information is collected and used for the following purposes:

• To provide safe and appropriate skin and cosmetic treatments
• To assess suitability for procedures and develop treatment plans
• To manage appointments and client records
• To communicate with you regarding your treatments
• To process payments and maintain billing records
• To comply with legal and regulatory obligations

3. Medical & Treatment Information

As a skin and cosmetic clinic offering prescription-based and medical aesthetic treatments, we may collect sensitive health information. This information is:

• Collected only with your consent
• Used strictly for treatment and clinical purposes
• Stored securely and accessed only by authorised practitioners

All injectable treatments require a consultation and informed consent prior to treatment.

4. Disclosure of Personal Information

We do not sell or rent your personal information.

We may disclose your information only when necessary to:

• Our treating practitioners and authorised staff
• Medical professionals involved in your care (if required)
• Regulatory bodies or legal authorities where required by law
• Third-party service providers (e.g., booking systems or payment processors) who assist in operating our business

All third-party providers are required to maintain confidentiality and data protection standards.

5. Data Storage & Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure. Your information may be stored in secure electronic systems and/or physical records.

Security measures include:

• Password-protected systems
• Restricted staff access
• Secure data storage platforms
• Regular system updates and monitoring

6. Access & Correction

You have the right to request access to your personal information held by us and request corrections if it is inaccurate or incomplete.

To request access or updates, please contact us using the details provided below.

7. Marketing Communications

We may use your contact details to send you information about treatments, offers, or updates that may be relevant to you. You may opt out of marketing communications at any time by contacting us directly.

8. Website & Cookies

Our website may use cookies and analytics tools to improve user experience and monitor website performance. This information is used in an aggregated and non-identifiable form.

You may disable cookies in your browser settings if preferred.

9. Retention of Information

We retain your personal information for as long as necessary to provide services, comply with legal obligations, and maintain accurate clinical records.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be published on our website.

11. Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact us:

📞 0423 722 389
📍 11 Leonard Street, Dandenong VIC 3175
📧 info@somaskinandbody.com.au

Your Privacy Matters

At Soma Skin & Body, we value your trust. Protecting your personal information is an important part of the care and professionalism we provide to every client.